1. Introduction

At Key Power Academy, we strive to provide high-quality educational services. This Refunds and Returns Policy outlines the conditions under which refunds or returns may be requested and processed. By engaging with our services, you agree to the terms set forth in this policy.

2. Service Quality and Satisfaction

Our goal is to ensure that every client is satisfied with the services provided. If you encounter any issues or are dissatisfied with the services, please contact us immediately so we can address and resolve any concerns.

3. Refund Policy

Eligibility for Refunds: Refunds may be issued under the following circumstances:

Cancellation of Services: If you cancel a service with at least 24 hours’ notice, you may be eligible for a full refund for any prepaid sessions not yet rendered.
Service Not Rendered: If a session is not conducted due to our fault or a scheduling issue on our part, a refund will be provided for the missed session.
Service Quality Issues: If you are dissatisfied with the quality of the service, please contact us within 7 days of the service. We will review your concerns and may offer a partial or full refund based on our assessment.
Non-Eligibility for Refunds: Refunds will generally not be provided for the following reasons:

Late Cancellations: Cancellations made with less than 24 hours’ notice may incur a cancellation fee, and refunds will not be provided for the missed sessions.
Unused Sessions: Prepaid sessions that are not used by the client, except in cases where the service was not rendered, will not be eligible for a refund.
Change of Mind: If you change your mind after a service has been rendered or booked, refunds will not be issued.

4. Return of Materials

For any educational materials purchased from us:

Return Policy: Physical materials may be returned within 14 days of receipt if they are in their original, unopened, and unused condition. The return must be accompanied by the original receipt or proof of purchase.
Refunds for Returned Materials: Refunds for returned materials will be processed once the items are received and inspected. The cost of return shipping is the responsibility of the customer, except in cases where the return is due to our error.

5. Process for Requesting a Refund or Return

To request a refund or return, please follow these steps:

Contact Us: Reach out to our customer service team via email at admin@keypoweracademy.com or phone at +34 632 128 340.
Provide Details: Include details of your request, including the reason for the refund or return, and any relevant order or booking information.
Review: We will review your request and determine eligibility based on the terms outlined above.
Resolution: We will inform you of the resolution and process the refund or return as appropriate.

6. Processing Time

Refunds: Refunds will be processed within 14 business days of approval. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Returns: Once a return is received and inspected, the refund for the returned materials will be processed within 7 business days.

7. Contact Information

For any questions or further assistance regarding refunds or returns, please contact us at:

Key Power Academy
Email: admin@keypoweracademy.com
Phone: +34 632 128 340